Contact information

■ RESPONSE TIME: WITHIN 24H (MON–FRI 08:00–17:00 CET)

Customer Support & Legal Notice

Whether you need help with phone model sizing, order tracking, returns, warranty claims, or business inquiries, our team is here to help.

01 // HOW TO REACH US OR MANAGE YOUR ORDER
■ FASTEST SELF-SERVICE

Customer Account Portal

Check your order status and tracking link, or start a return, model exchange, or warranty claim online without waiting in line:

OPEN ACCOUNT PORTAL →
// MESSAGE SUPPORT

Customer Support Form

Send a message directly to our support team for questions about your order, phone model fit, or general inquiries:

OPEN CONTACT FORM →
02 // IMPORTANT ORDER GUIDELINES

Before You Contact Us

01 // 2-HOUR WINDOW
Address or Model Changes

Because every item is made to order, orders enter production within 2 hours of checkout. If you need to fix your address or phone model, contact us immediately with the subject "Order Change + [Order Number]".

02 // 7-DAY REPORT WINDOW
Damaged or Wrong Item

If your item arrives damaged from shipping, report it within 7 days of delivery via account.casebob.com with clear photos of the item and package label for a free replacement.

03 // BUSINESS & PRESS
Partnerships & Media

For wholesale, creator collaborations, or press inquiries, send us a message through our Contact Form starting your subject line with "Business" or "Press".

03 // RIGHTS, PRIVACY & COPYRIGHT

Consumer Rights, Privacy & Legal Notices

  • Data Privacy Requests (GDPR): You can request access to, correction of, or deletion of your personal data at any time via our Contact Us page. Read our full Privacy Policy. In Sweden, the supervisory authority for data protection is Integritetsskyddsmyndigheten (IMY), Box 8114, 104 20 Stockholm (www.imy.se).
  • Consumer Dispute Resolution: We always aim to solve any issue quickly and directly with our customers. In the event of an unresolved consumer dispute under Swedish/EU consumer law, matters may be referred to the Swedish National Board for Consumer Disputes: Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden (www.arn.se).
  • Intellectual Property & Trademarks: All CASE·BOB graphics, artwork, product photography, text, and branding on this website are protected by copyright and intellectual property laws. Apple, iPhone, MacBook, AirPods, MagSafe, Samsung, Galaxy, and Google Pixel are trademarks of their respective owners and are used strictly to indicate device compatibility. CASE·BOB is an independent brand and is not affiliated with or endorsed by these device manufacturers.
  • No Unauthorized Returns to Office Address: Never send physical returns to our administrative office address. All returns must be registered online at account.casebob.com first.
04 // OFFICIAL COMPANY INFORMATION (IMPRINT / IMPRESSUM)

Registered Business Entity

Legal Business Entity: Casebob Sweden
Brand Name: CASE·BOB
Organization Number (Org.nr): 790713-4931
VAT Registration Number: SE790713493101
Registered Administrative Address:
Fjällbo Park 23B, 415 74 Göteborg, Sweden
Governing Law & Venue: Sweden (District Court of Gothenburg)
Official Support Form: casebob.com/pages/contact-us
Please Note: The Gothenburg address above is our administrative office only—not a return warehouse. Unscheduled packages or returns sent to this address without an approved Return ID cannot be accepted.