HELP CENTER & FAQ
Hardware documentation, transit timelines, self-service return workflows, and device compatibility specs.
SHIPPING, HUBS & TRANSIT
Production schedules, 5 global production cleanrooms, customs clarity, and carrier scan windows.
How long does delivery take and where do cases ship from?
Every case is custom made on demand within 1–2 business days across our 5 regional manufacturing cleanrooms (USA, UK, EU, Australia, and South Korea). Estimated transit times are:
- USA & UK: 1–3 business days (Domestic postal networks)
- Australia: 3–5 business days (Domestic express)
- European Union (EU): 3–7 business days (Regional postal routing)
- Rest of the World: 5–15 business days (Tracked courier network)
For complete regional carrier metrics, consult our Shipping & Delivery Page →
Will I have to pay customs duties or import taxes?
European Union (EU): VAT is calculated and collected directly at checkout. Parcels move under intra-EU trade regulations with zero import duties.
USA, UK & Australia: Orders fulfill from domestic facilities within these territories, bypassing import tariffs completely.
Other International Orders: Shipments outside domestic zones are processed under standard regional courier guidelines.
My package is marked "Delivered" but I cannot find it. What now?
We kindly ask customers to observe our 48-Hour Carrier Rule. Regional delivery drivers sometimes scan parcels as delivered 24 to 48 hours early while finishing their daily delivery routes.
Please double-check with building reception, your mailbox, or neighbors. If your package still has not arrived after 48 hours, reach out to our team with your order number and we will resolve it right away.
Can I update my shipping address after placing an order?
Address updates are subject to our 2-hour production window. Once an order passes 2 hours, automated cleanroom printing begins and shipping labels lock into carrier systems.
If you notice an error in your address, contact us immediately through our Contact Page and select "Urgent address change".
THE HARDWARE & PRINT FINISH
Drop certification grades, Ultra HD thermal bonding, camera lip clearances, and material durability.
What are the differences between the 5 protection tiers?
- TOUGH (CORE): Dual-layer polycarbonate shell + TPU shock absorption (2.4m drop certified).
- TOUGH 2.0 (MAGNETIC): Dual-layer chassis with built-in 36-magnet array for magnetic charging (3.2m drop rating).
- IMPACT ARMOUR (MAX): Quad-core shock dissipation with external corner air-damping cushions (4.0m drop defense).
- CLEAR IMPACT (MAGNETIC): Optical-grade acrylic backplate engineered not to yellow, paired with magnetic charging and TPU bumpers (2.4m drop rating).
- LITE (FLEXIBLE TPU): Ultra-thin thermoplastic gel profile (<25g) engineered for daily pocket scuff protection (1.2m defense).
Will the graphic print peel, scratch, or fade over time?
No. We use Ultra HD thermal print bonding and UV-cured polymers. The design is heat-infused into the polycarbonate chassis rather than painted onto the surface. Graphics will not peel or chip during normal use.
Does the case protect the camera lenses and display?
Yes. Every CASE·BOB case features a 0.8mm raised front perimeter lip to keep your screen elevated off surfaces, along with a reinforced camera bezel to prevent scratch contact on rear lenses.
Are the button covers tactile and easy to click?
Yes. We avoid stiff molded rubber. All cases feature independent tactile button overlays engineered to maintain the crisp mechanical click feel of your bare phone buttons.
RETURNS, EXCHANGES & WARRANTY
100-day return policy, wrong model assistance, Returnless Resolution, and refund timeframes.
What happens if I ordered the wrong phone model?
If you accidentally selected the wrong model (e.g., iPhone 16 instead of 16 Pro), you never have to worry about shipping the case back across oceans.
We handle phone model swaps flexibly on a case-by-case basis through our customer support team so you can quickly receive the correct case for your device.
Read complete guidelines on our Returns & Exchanges Page →
What is the 100-day return policy and how do I file?
We offer a 100-Day Return Window for unused, brand-new cases in original packaging. Returns are handled smoothly online through your customer portal without paperwork:
What if my case arrived damaged or with a defect?
We practice Returnless Resolution. There is no need to mail damaged items back to Sweden. Simply send our support desk a quick photo of the issue along with your order number. Once verified, an immediate free replacement is dispatched.
How long do refunds take to appear on my statement?
Approved refunds are issued within 24 hours. The transaction typically credits back to your original payment card within 3 to 5 business days, depending on your bank or payment provider.
COMPATIBILITY & ECOSYSTEM
Magnetic charging strength, Qi2 compatibility, screen protector clearance, and accessories.
Do your cases support magnetic charging and Qi wireless chargers?
Magnetic Models (Tough 2.0 & Clear Impact): Feature a built-in 36-piece high-strength magnetic ring engineered for magnetic wireless chargers, Qi2 pads, car mounts, and magnetic stand wallets.
Standard Models (Tough & Lite): Wirelessly charge smoothly across all standard flat Qi charging stations without having to remove the case.
Are CASE·BOB cases compatible with glass screen protectors?
Yes. Our screen bezels are precision-designed with edge clearance to fit edge-to-edge 9H tempered glass screen protectors and separate lens protectors without lifting edges or creating air pockets.
How do I check my exact phone model before ordering?
You can quickly verify your phone model in your device settings:
- Apple iPhone: Settings > General > About > Model Name
- Samsung Galaxy: Settings > About Phone > Product Name
- Google Pixel: Settings > About Phone > Model
Can I attach phone charms, wrist straps, or lanyards?
Yes. All CASE·BOB case frames include reinforced dual anchor eyelets on the lower chassis corner, designed specifically for wristlets, phone charms, and utility crossbody lanyards.
STILL HAVE QUESTIONS?
Our support team in Gothenburg reviews tickets in real time during Swedish business hours (08:00–17:00 CEST). We typically respond within 1 hour.
HELP CENTER & FAQ
Hardware documentation, transit timelines, self-service return workflows, and device compatibility specs.
SHIPPING, HUBS & TRANSIT
Production schedules, 5 global production cleanrooms, customs clarity, and carrier scan windows.
How long does delivery take and where do cases ship from?
Every case is custom made on demand within 1–2 business days across our 5 regional manufacturing cleanrooms (USA, UK, EU, Australia, and South Korea). Estimated transit times are:
- USA & UK: 1–3 business days (Domestic postal networks)
- Australia: 3–5 business days (Domestic express)
- European Union (EU): 3–7 business days (Regional postal routing)
- Rest of the World: 5–15 business days (Tracked courier network)
For complete regional carrier metrics, consult our Shipping & Delivery Page →
Will I have to pay customs duties or import taxes?
European Union (EU): VAT is calculated and collected directly at checkout. Parcels move under intra-EU trade regulations with zero import duties.
USA, UK & Australia: Orders fulfill from domestic facilities within these territories, bypassing import tariffs completely.
Other International Orders: Shipments outside domestic zones are processed under standard regional courier guidelines.
My package is marked "Delivered" but I cannot find it. What now?
We kindly ask customers to observe our 48-Hour Carrier Rule. Regional delivery drivers sometimes scan parcels as delivered 24 to 48 hours early while finishing their daily delivery routes.
Please double-check with building reception, your mailbox, or neighbors. If your package still has not arrived after 48 hours, reach out to our team with your order number and we will resolve it right away.
Can I update my shipping address after placing an order?
Address updates are subject to our 2-hour production window. Once an order passes 2 hours, automated cleanroom printing begins and shipping labels lock into carrier systems.
If you notice an error in your address, contact us immediately through our Contact Page and select "Urgent address change".
THE HARDWARE & PRINT FINISH
Drop certification grades, Ultra HD thermal bonding, camera lip clearances, and material durability.
What are the differences between the 5 protection tiers?
- TOUGH (CORE): Dual-layer polycarbonate shell + TPU shock absorption (2.4m drop certified).
- TOUGH 2.0 (MAGNETIC): Dual-layer chassis with built-in 36-magnet array for magnetic charging (3.2m drop rating).
- IMPACT ARMOUR (MAX): Quad-core shock dissipation with external corner air-damping cushions (4.0m drop defense).
- CLEAR IMPACT (MAGNETIC): Optical-grade acrylic backplate engineered not to yellow, paired with magnetic charging and TPU bumpers (2.4m drop rating).
- LITE (FLEXIBLE TPU): Ultra-thin thermoplastic gel profile (<25g) engineered for daily pocket scuff protection (1.2m defense).
Will the graphic print peel, scratch, or fade over time?
No. We use Ultra HD thermal print bonding and UV-cured polymers. The design is heat-infused into the polycarbonate chassis rather than painted onto the surface. Graphics will not peel or chip during normal use.
Does the case protect the camera lenses and display?
Yes. Every CASE·BOB case features a 0.8mm raised front perimeter lip to keep your screen elevated off surfaces, along with a reinforced camera bezel to prevent scratch contact on rear lenses.
Are the button covers tactile and easy to click?
Yes. We avoid stiff molded rubber. All cases feature independent tactile button overlays engineered to maintain the crisp mechanical click feel of your bare phone buttons.
RETURNS, EXCHANGES & WARRANTY
100-day return policy, wrong model assistance, Returnless Resolution, and refund timeframes.
What happens if I ordered the wrong phone model?
If you accidentally selected the wrong model (e.g., iPhone 16 instead of 16 Pro), you never have to worry about shipping the case back across oceans.
We handle phone model swaps flexibly on a case-by-case basis through our customer support team so you can quickly receive the correct case for your device.
Read complete guidelines on our Returns & Exchanges Page →
What is the 100-day return policy and how do I file?
We offer a 100-Day Return Window for unused, brand-new cases in original packaging. Returns are handled smoothly online through your customer portal without paperwork:
What if my case arrived damaged or with a defect?
We practice Returnless Resolution. There is no need to mail damaged items back to Sweden. Simply send our support desk a quick photo of the issue along with your order number. Once verified, an immediate free replacement is dispatched.
How long do refunds take to appear on my statement?
Approved refunds are issued within 24 hours. The transaction typically credits back to your original payment card within 3 to 5 business days, depending on your bank or payment provider.
COMPATIBILITY & ECOSYSTEM
Magnetic charging strength, Qi2 compatibility, screen protector clearance, and accessories.
Do your cases support magnetic charging and Qi wireless chargers?
Magnetic Models (Tough 2.0 & Clear Impact): Feature a built-in 36-piece high-strength magnetic ring engineered for magnetic wireless chargers, Qi2 pads, car mounts, and magnetic stand wallets.
Standard Models (Tough & Lite): Wirelessly charge smoothly across all standard flat Qi charging stations without having to remove the case.
Are CASE·BOB cases compatible with glass screen protectors?
Yes. Our screen bezels are precision-designed with edge clearance to fit edge-to-edge 9H tempered glass screen protectors and separate lens protectors without lifting edges or creating air pockets.
How do I check my exact phone model before ordering?
You can quickly verify your phone model in your device settings:
- Apple iPhone: Settings > General > About > Model Name
- Samsung Galaxy: Settings > About Phone > Product Name
- Google Pixel: Settings > About Phone > Model
Can I attach phone charms, wrist straps, or lanyards?
Yes. All CASE·BOB case frames include reinforced dual anchor eyelets on the lower chassis corner, designed specifically for wristlets, phone charms, and utility crossbody lanyards.
STILL HAVE QUESTIONS?
Our support team in Gothenburg reviews tickets in real time during Swedish business hours (08:00–17:00 CEST). We typically respond within 1 hour.