Kontaktinformation

// HARDWARE OPERATIONS // COMMUNICATIONS & IMPRINT

Hardware Support & Contact Hub

SLA: < 24H • MON–FRI 08:00–17:00 CEST • EN / SV

Whether you require assistance with variant sizing, order tracking telemetry, hardware warranty verifications, or commercial partnership inquiries, our technical desk is standing by.

• FASTEST RESOLUTION

Self-Service Portal

Track live parcel telemetry, modify active accounts, or initialize digital returns and model exchanges without waiting in queue:

LAUNCH ACCOUNT DASHBOARD →
// DIRECT INQUIRY DISPATCH

Operations Desk

Submit an authenticated inquiry directly to our technical support team for order inquiries or hardware compatibility questions:

OPEN CONTACT FORM →
// OPERATIONAL PROTOCOLS

Urgent Order Directives

// IMMEDIATE CUTOFF Address Modifications

Title your message: "Address Change + [Order Number]". Automated fabrication cycles lock within 2 hours of checkout. Modifications are impossible post-production.

// 7-DAY REPORTING RULE Damaged / Incorrect Item

Report structural transit damage within 7 days of delivery. Attach high-resolution photos of the packaging and item for immediate returnless replacement dispatch.

// B2B & MEDIA DESK Wholesale & Press

Commercial wholesale distributions, technical collaborations, and media press inquiries are routed through the contact form with the subject prefix "Business" or "Press".

// COMPLIANCE & DISPUTE RESOLUTION

Regulatory Rights & Standards

  • Data Privacy Requests (GDPR): Request formal access, rectification, or permanent erasure of your personal telemetry at any time. Review our full Global Privacy Policy. Grievances may also be submitted to the Swedish Authority for Privacy Protection: Integritetsskyddsmyndigheten (IMY), Box 8114, 104 20 Stockholm, www.imy.se.
  • Consumer Dispute Settlement (EU): We strive to resolve all claims amicably through direct technical arbitration. In accordance with EU regulations, consumer disputes may be routed via the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr. In Sweden, disputes are heard by Allmänna reklamationsnämnden (ARN).
  • Accessibility Standards: We engineer our digital interfaces for WCAG compliance. If you encounter any functional friction, notify our desk detailing the browser and URL.
  • Returns Routing Notice: Do not dispatch physical returns to the registered administrative corporate address. Returns sent without an authorized RMA code will be rejected at delivery.
// STATUTORY LEGAL SPECIFICATION // IMPRINT

Company Information (Imprint)

Legal Business Entity: Casebob Sweden
Commercial Brand: CASE·BOB
Corporate Identity (Org No): 790713-4931
VAT Identification: SE790713493101
Registered Administrative Office:
Fjällbo Park 23B, 415 74 Göteborg, Sweden
Jurisdiction: Västra Götalands län, Göteborgs kommun
Governing Law: Kingdom of Sweden
// OPERATIONAL DIRECTIVE: No warehouse intake exists at the administrative registered address. Unscheduled parcels requiring signature are refused and returned to sender.