Leveringspolitik

// GLOBAL LOGISTICS TELEMETRY // FULFILLMENT SPECIFICATION

Shipping & Delivery Policy

DOCUMENT ID: CB-POL-SHIPPING-V5.0 • ON-DEMAND FABRICATION ENGINE • REGIONAL ROUTING

• ZERO DEAD INVENTORY // PRECISION FABRICATION

On-Demand Production Architecture

At CASE·BOB, we do not store static inventory on dusty warehouse racks. Every single protective case is precision-printed and assembled on demand specifically for your handheld device model. This eliminates industrial waste, optimizes UV print curing, and guarantees perfect dimensional tolerances.

1. Production & Handling Cycle (Pre-Dispatch)

Because each unit undergoes bespoke fabrication and rigorous optical quality inspection, all orders require a dedicated handling window prior to carrier handover:

Standard Production Window: 2 to 5 business days (Monday through Friday, excluding statutory holidays).
Weekend Orders: Orders registered Friday evening through Sunday enter the automated production queue on Monday morning.
Carrier Handover: Tracking activation occurs the moment the package is verified, boxed, and handed over to the initial logistics provider.

2. Distributed Regional Routing Hubs

To minimize international transit delays and avoid transatlantic air congestion, our smart order routing engine automatically assigns your order to the nearest regional fabrication hub based on your geographic location and hardware stock availability:

        // UNITED STATES
        Domestic Postal Routing
      

        // UNITED KINGDOM
        Domestic Royal Routing
      

        // EUROPEAN UNION
        Intra-EU Regional Routing
      

        // AUSTRALIA
        Domestic Express Routing
      

        // SOUTH KOREA
        Global & Regional Hub
      

3. Estimated Transit Times (Post-Production)

The transit windows below reflect standard business days once your case leaves our fabrication facility:

Destination Region	Fulfillment Type	Estimated Transit
United States	DOMESTIC ROUTING	3 – 5 Business Days
United Kingdom & Australia	DOMESTIC ROUTING	3 – 5 Business Days
European Union (EU)	INTRA-EU REGIONAL	5 – 10 Business Days
Canada & New Zealand	REGIONAL / INTL	5 – 12 Business Days
Rest of the World	GLOBAL CROSS-BORDER	7 – 15 Business Days

// NOTE: Remote geographical postal codes or extreme customs checkpoints may experience minor operational extensions.

// TELEMETRY RECOGNITION

4. Tracking Activation & Carrier Latency

You will receive an automated shipping notification email containing an encrypted carrier tracking link the moment your parcel is packaged and assigned a shipping manifest label.

TELEMETRY DELAY: It commonly takes 24 to 48 hours after physical carrier induction for regional postal sorting machinery to scan barcodes and broadcast updated positioning data online.

5. Address Accuracy & Automated Production Lock

Customers bear legal responsibility for submitting complete and correct delivery telemetry (including apartment, suite, unit, or access buzzer codes).

If you detect an address discrepancy, notify our desk via the FAQ & Help Center immediately. Once an order enters the automated fabrication and printing cycle (typically within 2 hours of checkout), address modifications can no longer be executed. CASE·BOB is not liable for misdeliveries resulting from faulty customer address input.

6. Customs, Import Tariffs & VAT

European Union Deliveries: All applicable Value Added Tax (VAT) is calculated and collected at checkout under Swedish and EU regulations. No supplementary import duties apply within the EU single market.
International & Cross-Border Shipments: Orders routed outside our regional domestic hubs may occasionally be subject to local import tariffs, goods and services taxes, or customs brokerage fees levied by destination country authorities. These statutory fees remain the sole responsibility of the recipient.
Refused Shipments: If a shipment is rejected due to refusal to pay local customs levies, all incurred round-trip logistics overhead and return processing fees will be deducted from any final refund.

// TRANSIT RISK & SCAN VERIFICATION

7. Carrier Scans & The Mandatory 48-Hour Buffer

CASE·BOB carries full transit liability up to the point of confirmed delivery.

Confirmed Deliveries: Once courier telemetries confirm a package as "Delivered" via physical handover, mailbox drop, or delivery scan, carriage obligations are legally fulfilled. CASE·BOB is not liable for post-delivery residential theft ("porch piracy").
Mandatory 48-Hour Buffer: Postal couriers often register electronic delivery scans prematurely while vehicles are still en route. In over 70% of reported instances, missing parcels are dropped within 24 to 48 hours following the electronic scan. You must allow this 48-hour buffer window before reporting a loss.
True Transit Loss: If tracking becomes permanently frozen and the courier formally declares the parcel lost in transit prior to delivery, we manufacture and dispatch a free replacement unit immediately.

8. Multiple Shipments & Split Consignments

If your order contains multiple hardware configurations (e.g., combining a Tough MagSafe Case with Tempered Glass Shields), products may be fabricated in separate specialized regional cleanrooms to accelerate speed. In such cases, your order may arrive in multiple parcels with distinct tracking identifiers at zero additional cost.

// OPERATIONS DISPATCH

9. Shipping Inquiries & Logistics Support

Need live tracking telemetry review or assistance with a delayed consignment? Route your ticket directly to our operations team:

SUBMIT LOGISTICS INQUIRY →