Contactgegevens

Contact CASE·BOB

We’re here to help. Whether you need support with an order, have a product question, or want to share feedback, reach out using our form and we’ll respond quickly.

Support

  • Hours: Monday–Friday, 08:00–17:00 CEST
  • Typical response time: within 1 business day
  • Languages: English, Svenska
  • Open contact form

Help with your order

  • Track or manage your order: casebob.com/account
  • Start a return: Request a return directly from your account.
  • Change delivery address: Include “Address change + order number” in your message. Changes may not be possible once shipped.
  • Damaged or incorrect item: Report within 7 days of delivery with photos for quick resolution.

Business and media

  • Wholesale, collaborations, and press inquiries are welcome. Use the form and include “Business” or “Press” in the subject.

Accessibility

  • If you encounter accessibility issues on our site, describe the issue and include the page URL in your message.

Privacy and data requests (GDPR)

  • Request access, correction, or deletion of your data at any time. See our Privacy Policy for details.
  • Complaints may also be filed with the Swedish Authority for Privacy Protection (IMY): www.imy.se, Box 8114, 104 20 Stockholm.

Dispute resolution (EU)

  • We aim to resolve issues directly before escalation.
  • EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
  • Sweden: You may contact ARN (Allmänna reklamationsnämnden) for consumer disputes.

Returns reminder

  • Request a return through your account before sending any items back. Return addresses vary by product and warehouse.

Company details (Imprint)

  • Company name: Casebob Sweden
  • Brand: CASE·BOB
  • Organisation number: 790713-4931
  • VAT number: SE790713493101
  • Registered postal address: Fjällbo Park 23B, 415 74 Göteborg, Sweden
  • County and municipality: Västra Götalands län, Göteborgs kommun

Notes

  • Do not send returns or correspondence requiring a signature to the registered address. We’ll provide the correct warehouse address after reviewing your case.
  • For urgent order changes, reach out as soon as possible—changes may not be possible after processing or dispatch.