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LOOKING TO TRACK AN ORDER OR INITIATE A RETURN?
Real-time parcel tracking and automated model exchanges run directly via your self-service portal.
// PROTOCOL: DIRECT DISPATCH
LOC: 57.7089° N, 11.9746° E
SEND US A MESSAGE
Fill out the operational dispatch form below. Our support team in Gothenburg reviews all tickets manually and responds within 24 hours on business days.
WANT TO RETURN OR SWAP A CASE?
Ordered the wrong size? Initiate an immediate model exchange without waiting for manual ticket review.
OPEN RETURN PORTAL →
// PRODUCTION LOCK
Need an urgent address change?
Production initiates within 2 hours of placement. Select "Urgent address change" in the form alongside your order number to intercept before shipment.
// RETURNLESS RESOLUTION
Damaged or flawed delivery?
Zero transatlantic return shipments required. Attach a photo of the defect in response to your order confirmation for immediate reprint authorization.
// SCHEDULE & RESPONSE PROTOCOL
OPERATING HOURS:
MON–FRI 08:00–17:00 CEST
TARGET LATENCY:
< 24H (BUSINESS DAYS)
ACCEPTED LANGUAGES:
ENGLISH / SVENSKA
// JURISDICTION & STATUTORY DETAILS
LEGAL IMPRINT
Entity: Casebob Sweden
Trade Name: CASE·BOB
Org.nr (Reg): 790713-4931
VAT ID: SE790713493101
Trade Name: CASE·BOB
Org.nr (Reg): 790713-4931
VAT ID: SE790713493101
Office Address:
Fjällbo Park 23B, 415 74 Göteborg, Sweden
Jurisdiction: Göteborgs tingsrätt
Governing Law: Kingdom of Sweden (EU)
Fjällbo Park 23B, 415 74 Göteborg, Sweden
Jurisdiction: Göteborgs tingsrätt
Governing Law: Kingdom of Sweden (EU)
// ADMINISTRATIVE NOTICE: Do not ship unauthorized return packages to our registered Göteborg address. Physical parcels without prior RMA approval are rejected at intake.