WRONG MODEL OR CHANGED YOUR MIND? WE MAKE IT SIMPLE.
Whether you accidentally selected the wrong phone size at checkout (like iPhone Pro instead of Pro Max) or simply changed your mind on an unused item, our return and exchange process is built to be fast, clear, and paperless.
Just placed your order and realized you picked the wrong model? Reach out to our support team within 2 hours of checkout and we will update your phone size for free before your case goes into production.
2-HOUR LIVE ORDER EDIT
Every CASE·BOB product is made to order. If you spot a mistake in your chosen phone model, case type, or shipping address within 2 hours of ordering, contact us immediately and we will fix it before printing starts.
FAST-TRACK MODEL EXCHANGES
Already received your order and realized it is the wrong phone size? You never have to wait weeks for an international return to clear—choose between our instant 50% Courtesy Re-Print or a tracked return swap.
100-DAY VOLUNTARY RETURNS
Changed your mind? You have a full 100 days from delivery (alongside your statutory 14-day EU withdrawal right) to return any brand-new, unused product in its original packaging for a full product refund.
50% COURTESY RE-PRINT (NO RETURN NEEDED)
Do not want the hassle or postage cost of mailing a package back? Contact our support desk with your order number and tell us which exact device model you need instead.
We will provide a 50% Courtesy Re-Print voucher to cover the fresh production of your correct phone size. Your new case goes straight into the print queue the same day, and you are free to keep or gift the original case.
STANDARD EXCHANGE VIA TRACKED RETURN
Prefer to return the unused case in exchange for the right size? Submit an exchange request through your Customer Account Portal or our Contact Desk to receive an approved return address.
As soon as you hand the unused case in its original packaging to a tracked postal service and share the tracking number with us, we put your replacement size into production right away—no waiting weeks for the return parcel to arrive first.
LOG IN WITH YOUR EMAIL
Go to account.casebob.com and enter the email address used at checkout. We will email you a 6-digit one-time code for instant access.
CLICK REQUEST RETURN
Select the order and item you wish to return, click "Request Return", and choose your reason (Refund or Model Exchange).
GET RETURN INSTRUCTIONS
Our support team reviews your request and sends an email confirmation containing your approved return reference (RMA) and return routing address.
SHIP & RECEIVE REFUND
Pack the unused item in its original packaging, ship via a tracked carrier within 14 days, and share the tracking number. Refunds credit back within 3–5 business days.
ORIGINAL PACKAGING & SEALS
Returned products must be in brand-new, unused condition free from scratches or wear, and packed in their original packaging. For hygiene and adhesive reasons, tempered glass screen protectors and camera lens shields cannot be returned once the protective film has been peeled.
TRACKED RETURN POSTAGE
For voluntary returns and size swaps, tracked return shipping is covered by the customer (original outbound shipping fees are non-refundable). Always register your return first—unauthorized parcels sent to the sender address on the shipping label or our office without an approved return code cannot be processed.
14-DAY EU RIGHT OF WITHDRAWAL
Our 100-Day Voluntary Return Window applies alongside your statutory 14-day EU right of withdrawal (Ångerrätt under EU Directive 2011/83/EU and Swedish Distance Contracts Law). Once your return is approved, the package must be handed to your carrier within 14 calendar days.
READY TO START A RETURN OR MODEL SWAP?
Log in to your Customer Account Portal to request a standard return, or message our support desk directly if you want a 2-hour order edit or a 50% Courtesy Re-Print for a wrong phone model.
RECEIVED A DAMAGED OR DEFECTIVE CASE?
If your item arrived damaged in transit or has a print flaw, you never have to pay return shipping or mail it back. It is covered 100% free under our 12-Month Warranty.