Shipping & Delivery Policy

How your order is made, estimated delivery times by region, order tracking, and important delivery terms.

• Made Fresh in 1–2 Business Days: Every CASE·BOB product is made to order for your exact device model before shipping.
• Full Tracked Delivery: Every order includes a tracking link sent straight to your email as soon as your package ships.
• 2-Hour Change Window: Need to fix your shipping address or phone model? Contact us within 2 hours of placing your order.

How Total Delivery Time Works

Because we make cases for over 100 different device models, every item is made to order rather than sitting on a warehouse shelf. Your total delivery time consists of two steps:

• Step 1 — Made to Order (1–2 Business Days): Your case is printed with our heat-fused print process, checked for quality, and packed for your specific device model.
• Step 2 — Tracked Shipping (2–7 Business Days for Most Regions): Your package is handed over to the delivery carrier and shipped directly to your address with online tracking.

Estimated Shipping Times by Region

Below are our standard estimated transit times after your order has been made and packed (1–2 business days):

Note on Delivery Estimates: Business days are Monday through Friday, excluding public holidays. Delivery timeframes are estimates and are not guaranteed delivery dates. CASE·BOB is not financially liable for shipping delays caused by postal carriers, peak holiday volume, severe weather, or customs processing.

Taxes, VAT & Import Duties

• United States, United Kingdom, European Union & Australia: Orders are fulfilled through our regional network so your package arrives smoothly without unexpected import duties or customs clearance fees upon delivery. Applicable taxes/VAT are included or calculated at checkout.
• Other International Destinations: Orders shipped to countries outside our primary regions may occasionally be subject to local import duties, taxes, or customs fees once the package reaches the destination country. Any such local customs charges are the responsibility of the recipient.

2-Hour Window for Address or Model Changes

Because your order goes into production shortly after checkout, any changes to your shipping address, phone model, or order cancellation must be requested within 2 hours of placing your order via our Contact Us page.

Customer Address Responsibility: Please make sure your shipping address (including apartment, suite, or unit number) is 100% complete and accurate at checkout. Once an order has entered production or shipped, we cannot change the delivery address. If a package is returned or lost due to an incomplete or wrong address entered at checkout, the customer is responsible for the cost of reshipping.

Order Tracking & Packages Marked "Delivered"

As soon as your order ships, you will receive an email with your tracking link (you can also view your order status anytime at account.casebob.com). Please allow 24–48 hours after receiving your tracking link for the carrier's first scan to appear online.

If your package still hasn't arrived 48 hours after a "Delivered" scan, check around your porch, mailbox, front desk, or neighbors, verify your shipping address on your order confirmation, and reach out to us via our Contact Us page. Please note that CASE·BOB is not liable for packages stolen after carrier-confirmed delivery ("porch piracy").

Damaged Shipments & Uncollected Packages

Arrived Damaged? If your item arrives damaged from transit, do not mail it back. Simply send a clear photo of the item and the shipping label within 7 days of delivery via account.casebob.com or our Contact Us page, and we will ship a free replacement right away.

Uncollected or Refused Packages: If a package is delivered to a local pickup point, please collect it before the carrier's deadline. Packages returned to sender because they were left uncollected or refused are subject to reshipping fees (or return shipping and handling deductions if refunded).