Privacy policy
Privacy Policy
How CASE·BOB collects, uses, and protects your personal information when you visit our store or place an order.
- We Never Sell Your Data: We only use your information to make, ship, and support your order.
- Secure Payments: All payments are encrypted and processed by trusted providers (such as Klarna, PayPal, Apple Pay, and Visa/Mastercard). We never see or store your card numbers.
- Smart Device Memory: When you pick your phone model on our site, it is saved locally in your own browser (with zero personal data) so you only see cases that fit your device.
Data Controller & Contact Information
This Privacy Policy explains how Casebob Sweden ("CASE·BOB", "we", "us", or "our") handles your personal information when you browse our website, use our customer account portal, place an order, or contact our support team.
Under the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), Canada's PIPEDA, and the Australian Privacy Act 1988, the Data Controller responsible for your personal data is:
ORGANIZATION NO: 790713-4931 • VAT ID: SE790713493101
REGISTERED ADDRESS: Fjällbo Park 23B, 415 74 Göteborg, Sweden
CONTACT FORM: casebob.com/pages/contact-us
Personal Information We Collect
Depending on how you use our store, we collect the following types of information:
- Contact & Delivery Details: Your name, billing address, shipping address, email address, and phone number (used for shipping updates and delivery notifications).
- Order & Payment Information: Products ordered, chosen phone model and case type, order totals, and payment confirmation status from secure payment providers like Klarna, PayPal, Apple Pay, or card processors. (We never have access to or store your full credit card number).
- Account & Support History: One-time login codes for account.casebob.com, return or warranty requests, and messages sent through our Contact Us page.
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Saved Device Selection (Browser Memory): When you select your device model on our website, we save that choice in your browser's local storage (
casebob_user_modelandcasebob_user_case). This contains no personal data and simply remembers your phone model as you browse. - Basic Website Usage & Device Info: IP address, browser type, time zone, and pages visited, which help us keep the website secure, prevent fraud, and improve how the store works.
How & Why We Use Your Data (Legal Bases Under GDPR)
We only use your personal data when we have a valid legal reason under GDPR Article 6:
- To Fulfill Your Order (Contract – Art. 6(1)(b) GDPR): To produce your made-to-order case, ship your package, send order and tracking emails, and handle returns, exchanges, or warranty claims.
- To Run & Protect Our Store (Legitimate Interest – Art. 6(1)(f) GDPR): To prevent payment fraud, keep our website secure, remember your selected device model while you shop, and improve customer service.
- To Follow Tax & Accounting Laws (Legal Obligation – Art. 6(1)(c) GDPR): To comply with bookkeeping and tax laws, including the Swedish Bookkeeping Act (Bokföringslagen 1999:1078), which requires businesses to keep accounting and order records for 7 years.
- Marketing & Optional Cookies (Consent – Art. 6(1)(a) GDPR): For email newsletters (if you sign up) and optional analytics or advertising cookies. You can withdraw your consent or unsubscribe at any time.
Our Store Platform (Shopify)
Our online store and customer account portal are hosted on Shopify Inc. (Canada) and Shopify International Limited (Ireland). Shopify provides the secure e-commerce platform, encrypted checkout, and fraud protection that power our store.
To learn more about how Shopify processes data to secure checkouts and prevent fraud across its platform, you can read the Shopify Consumer Privacy Policy.
Cookies, Local Storage & Global Privacy Control (GPC)
We use standard cookies and browser local storage to make our website work smoothly:
- Essential Shopping Cookies: Needed to keep items in your cart, process checkout, and log you into your account at account.casebob.com.
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Device Selector Memory (Essential Local Storage): Saves your selected phone model (
casebob_user_model) and case type (casebob_user_case) in your browser so you don't have to re-select your phone on every page. It contains zero personal information. - Analytics & Marketing Cookies (Optional): Help us understand which designs are popular and show relevant ads on platforms like Google or Meta (only active if permitted by your cookie settings).
Who We Share Your Information With
We never sell your personal information. We only share necessary order details with trusted service partners who help us complete your order:
- Production & Fulfillment Partners: Receive your shipping address and ordered product details solely to make, pack, and dispatch your order.
- Shipping Carriers: Postal and courier services (such as USPS, Royal Mail, PostNord, DHL, and Canada Post) to deliver your package and send tracking updates.
- Payment Providers: Certified payment services (such as Klarna, Stripe, PayPal, Apple Pay, and Shop Pay) to securely process your payment or refund.
- Legal Authorities: Only when required by law, tax audit, or valid court order.
International Transfers & How Long We Keep Data
Because we serve customers internationally, your order information may be processed in Sweden, within the EU/EEA, the UK, Canada, the United States, or the country where your order is fulfilled. When data from the EU/UK is transferred outside the EEA/UK, it is protected by European Commission Standard Contractual Clauses (SCCs) or official Adequacy Decisions.
- Order & Tax Records: Kept for 7 years as required by the Swedish Bookkeeping Act (Bokföringslagen).
- Support & Warranty Requests: Kept for up to 24 months so we can help you with our 100-Day Returns and 12-Month Warranty.
- Email Subscriptions: Kept until you click "Unsubscribe" or ask us to remove you.
Your Rights Under GDPR, US, Canadian & Australian Law
You have the right to access a copy of your personal data, correct inaccurate details, request deletion ("Right to be Forgotten", subject to legal bookkeeping rules), restrict or object to processing, and request data portability. You also have the right to lodge a complaint with your data protection authority. In Sweden, this is Integritetsskyddsmyndigheten (IMY), Box 8114, 104 20 Stockholm, www.imy.se.
Residents of California, Virginia, Colorado, Connecticut, Utah, and other US states have the right to know what personal data we collect, request deletion or correction, and opt out of targeted advertising ("data sharing") via a Global Privacy Control (GPC) browser signal or by contacting us via our Contact Us page. We do not sell personal information and never discriminate against customers who exercise their privacy rights.
You have the right to request access to and correction of your personal information, or withdraw consent for marketing at any time. Unresolved privacy concerns may be directed to the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or the Office of the Australian Information Commissioner (www.oaic.gov.au).
Data Security & Protection of Minors
Security: Our store uses encrypted HTTPS/TLS connections and Shopify's PCI-DSS certified security infrastructure to protect your information during checkout and account sign-in.
Children's Privacy: Our website is not intended for children under 16 years of age, and we do not knowingly collect personal data from minors. If you believe a child under 16 has submitted personal information to us, please reach out through our Contact Us page so we can delete it immediately.
How to Exercise Your Privacy Rights or Contact Us
To request a copy of your data, update your details, or ask for your personal data to be deleted:
- Online Contact Form: Send us a message via our official Contact Us page (please write from or include the email address used for your order so we can verify your identity).
- Shopify Privacy Portal: Manage your Shopify network privacy settings directly at privacy.shopify.com.
- Postal Mail: Casebob Sweden, Fjällbo Park 23B, 415 74 Göteborg, Sweden.