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// CUSTOMER SUPPORT & HQ
OPEN: MON–FRI 08:00–17:00 CEST
NEED TO TRACK AN ORDER OR START A STANDARD RETURN? You can easily view your live tracking status and manage standard returns directly from your account.
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// SECURE CONTACT FORM LOC: 57.7089° N, 11.9746° E

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Fill out the form below. Our support team reviews all inquiries manually and typically responds within a few hours (max 24h on business days).

// WE SPEAK ENGLISH & SVENSKA
// SMART SWAP PROTOCOL

ORDERED THE WRONG MODEL?

Don't worry, it happens! Because every case is custom-printed for your specific device, we cannot easily restock incorrect orders. Instead of a complicated return process, choose "I accidentally ordered the wrong model" in the form. Our team will help set up a heavily discounted replacement order for the correct size.

// SHIPPING & TRACKING

Tracking link not updating?

Please note that it typically takes 24–48 hours for our shipping partners to scan your parcel and activate the tracking link after dispatch. If your order is within the estimated delivery window, it is safely on its way.

// WARRANTY & DEFECTS

Received a damaged case?

There is no need to ship a damaged item back across the world. Simply reply to your order confirmation email with a photo of the issue, and we’ll arrange a free replacement right away.

// SCHEDULE & RESPONSE TIMES
OPERATING HOURS: MON–FRI 08:00–17:00 CEST
AVERAGE REPLY: < 24H (BUSINESS DAYS)
LANGUAGES: ENGLISH / SVENSKA
// JURISDICTION & STATUTORY DETAILS

LEGAL IMPRINT

Entity: Casebob Sweden
Trade Name: CASE·BOB
Org.nr (Reg): 790713-4931
VAT ID: SE790713493101
Office Address:
Fjällbo Park 23B, 415 74 Göteborg, Sweden
Jurisdiction: Göteborgs tingsrätt
Governing Law: Kingdom of Sweden (EU)
Dispute Resolution:
Swedish National Board for Consumer Disputes (ARN) or the European Commission ODR platform (ODR).
// ADMINISTRATIVE NOTICE: Do not ship unauthorized return packages to our registered Göteborg address. Packages without an approved return request will not be processed.
SECURE ENCRYPTED DISPATCH // ISO STANDARD GÖTEBORG ARCHIVE HQ ALL RIGHTS RESERVED // CASE·BOB