शिपिंग नीति
Shipping Policy
BETTER CASES. PERFECT FIT. COOL DESIGNS.
At CASE·BOB, we don’t keep dusty inventory on shelves. Every single case is produced on-demand specifically for you. This ensures the highest print quality and reduces waste.
1. Production & Handling Time
- Standard Window: 2–5 business days.
- This is the time it takes to print, quality-check, and pack your order before it hands off to the carrier.
- Orders placed Friday evening through Sunday begin production on Monday.
2. Global Fulfillment Hubs
To get your case to you as fast as possible, we route orders to the closest regional hub based on your location and stock availability:
- USA (Domestic shipping)
- United Kingdom (Domestic shipping)
- European Union (Regional shipping)
- Australia (Domestic shipping)
- South Korea (International/Regional shipping)
3. Delivery Estimates (After Production)
| Region | Estimated Delivery |
|---|---|
| USA / UK / Australia | 3–5 Business Days |
| Europe (EU) | 5–10 Business Days |
| Canada / New Zealand | 5–12 Business Days |
| Rest of World | 7–15 Business Days |
4. Tracking Your Order
You will receive a shipping confirmation email with a tracking link as soon as your order leaves our facility. Note: It can take 24–48 hours for the carrier to scan the package and for the data to update on the tracking page.
5. Address Accuracy
You are responsible for providing a correct shipping address. If you notice an error, contact us immediately. Once an order has entered the production phase, we cannot change the delivery address.
6. Customs, Duties & Taxes
- EU Orders: VAT is included at checkout.
- International Orders: Orders shipped outside our primary hubs may incur import duties or local taxes. These are determined by your local customs office and are the customer’s responsibility.
- If a parcel is refused due to unpaid customs charges, we will refund the item price minus all original and return shipping costs.
7. Delivered vs. Lost Packages
We bear the risk of loss until the package is delivered. However:
- Confirmed Delivery: If a carrier marks a package as "Delivered," CASE·BOB is not responsible for any theft or loss that occurs after that point. No refunds or replacements will be issued for confirmed deliveries.
- Lost in Transit: If a package is stuck in transit and the carrier confirms it is lost, we will send a replacement at no cost to you.
8. Multiple Shipments
If you order multiple items (e.g., different case styles), they may ship from different hubs to ensure the fastest delivery. You will receive a separate tracking number for each package at no extra cost.
Need help? Contact us here with your order number.