Refund, Exchange & Warranty Policy

1. Overview & Operational Philosophy

CASE·BOB designs and manufactures high-precision protective hardware accessories. We back our engineering with a voluntary extended 100-Day Return Window and an active 12-Month Hardware Warranty.

To reduce cross-border carbon emissions and eliminate customer frustration, our reverse logistics architecture prioritizes digital resolutions and smart exchanges over unnecessary international shipping.

2. The 100-Day Extended Return Policy (Voluntary Guarantee)

Customers may request a voluntary return within 100 calendar days from the carrier-confirmed date of delivery.

• Pristine Hardware Requirement: All units must be returned in completely unblemished condition, housed within original packaging with all protective internal cushioning intact.
• Sealed Hygiene Exception: Tempered 9H glass screen shields and camera lens protectors are strictly non-returnable once the protective adhesive backing film has been peeled or compromised.
• Custom Hardware: Personalized or bespoke units manufactured to customer-supplied artwork or tailored specifications are non-returnable and non-refundable.
• Outbound Shipping Fees: Original outbound delivery fees (including priority, courier, or express options) are non-refundable. Tracked return shipping is the financial responsibility of the customer.

3. Digital Return Authorization Protocol (No Paper Forms)

To preserve supply chain traceability, physical paper return slips are never included in packaging. All claims must be registered through your digital account:

1. Log in to your customer dashboard at casebob.com/account using your checkout email address (instant one-time login code).
2. Locate the specific order and select "Request Return". Designate your reason: Refund, Model Exchange, or Defect Warranty.
3. Our logistics desk reviews the submission within 1 business day (SLA < 24h). Upon verification, you will receive an approval email containing your Authorized Return ID (your Order Number) and regional routing instructions.
4. Pack the item securely and dispatch via a reputable tracked courier service.
5. Upload the active tracking identifier directly into your return ticket.

4. Strict 14-Day Logistics Dispatch Deadline

Once return instructions are generated, you have exactly 14 calendar days to surrender the parcel to the carrier and upload active tracking. If carrier tracking is not registered within this 14-day window, the return ticket will expire automatically and permanently.

5. Smart Model Exchanges (Wrong Phone Model Ordered)

Device size mix-ups (e.g. ordering iPhone 16 instead of 16 Pro) happen frequently. To spare customers the disproportionate expense ($20–$30) and 3-week delay of cross-border shipping, CASE·BOB operates a Smart Exchange Protocol:

• No Return Required: You do not need to ship the incorrect case back. Keep it as a spare or gift it to a friend.
• Remake at Cost: We waive all retail markup and put the correct model into production for you upon payment of our base manufacturing and shipping fee (typically $14.00 / 150 SEK).
• Execution: Select "Exchange for Different Model" in your account portal. We send a 1-click pre-filled checkout link for immediate dispatch.

Note: Customers who still prefer a standard return for refund may post the incorrect item back at their own expense in accordance with Section 2.

6. Defective Hardware & Transit Damage (Photo-Verification)

If an item arrives damaged from transit or exhibits an evident manufacturing anomaly:

• You must notify CASE·BOB within 7 calendar days of delivery via your account dashboard or support desk.
• Submit high-resolution photographs documenting the issue and the outer packaging.
• Returnless Resolution: Upon verification, you do not need to ship the defective unit back. We will immediately dispatch a brand-new identical replacement at zero charge or process a full refund.

7. Parcels Marked "Delivered" & The 48-Hour Buffer Protocol

CASE·BOB assumes full transit risk until the carrier registers the package as delivered. Once marked as "Delivered" via carrier tracking, delivery scan, or mailbox drop, carriage obligations are legally fulfilled.

If still missing after 48 hours:

• Verify that the shipping address provided at checkout was 100% complete and accurate (including apartment or suite number).
• Inspect surroundings (porch pillars, side entrances, concierge desk, or adjacent neighbors).
• Contact our support team with your order number. Our logistics desk will review carrier telemetries directly to provide a prompt resolution.

• Disclaimer: CASE·BOB is not liable for packages misdelivered due to customer address errors or stolen from residential properties post-delivery ("porch piracy").

8. Refused Deliveries & Uncollected Shipments

If a parcel is returned to our facility because delivery was refused, or because it was left uncollected at a postal depot past the carrier cutoff date, actual round-trip carrier return costs and a standard inventory restocking fee will be deducted from your final refund.

9. 12-Month Limited Hardware Warranty

All CASE·BOB structural cases include a 12-Month Limited Hardware Warranty valid from the original purchase date.

Remedy: Approved claims receive a one-time identical replacement unit. Refunds are not issued for hardware warranty resolutions.

10. Corporate Identity & Statutory EU Rights

OPERATOR: Casebob Sweden • Fjällbo Park 23B, 415 74 Göteborg, Sweden
ORG NO: 790713-4931 • VAT ID: SE790713493101 • CONTACT: support@casebob.com

Statutory EU Right of Withdrawal (Ångerrätt): Under EU Directive 2011/83/EU and the Swedish Distance Contracts Act (Lag om distansavtal), EU consumers possess a statutory right to withdraw from this purchase within 14 calendar days of physical receipt without stating a reason. To exercise this right, notify us within 14 days and dispatch the hardware within 14 days thereafter. We will refund all payments received (including standard initial delivery) within 14 days of receiving the goods or verified return proof. Direct return shipping is covered by the consumer.

Disputes & Jurisdiction: Contracts are governed by the laws of Sweden. Consumer disputes shall primarily be submitted to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden / ARN, Box 174, 101 23 Stockholm, www.arn.se). EU consumers may also utilize the European Commission's Online Dispute Resolution (ODR) portal: ec.europa.eu/consumers/odr.

11. Mandatory Provisions for US & Non-EU Customers