Palautuskäytäntö

1. The 100-Day Return Policy

We accept returns requested within 100 days of delivery.

  • Items must be unused, in their original condition, and in the original packaging.
  • You are responsible for all return shipping costs.
  • Original outbound shipping costs are non-refundable (unless the item arrived defective).

2. How to Start a Return

  1. Go to casebob.com/account or contact us via our support page with your order number.
  2. We will review your request and reply within 1 business day with the correct return warehouse address.
  3. Pack the item securely and ship it using a tracked service.
  4. Reply to our email with the return tracking number.
  5. We will process your refund only after the package is received and inspected at our warehouse.

3. The Strict 14-Day Shipping Deadline

Once your return is approved and we provide you with the warehouse address, you have exactly 14 days to hand the package to a courier and provide us with the tracking number. If you do not provide a tracking number within this 14-day window, your return ticket will be permanently closed.

4. Defective or Incorrect Items

If your item arrives defective, damaged, or is the wrong model, contact us immediately with a clear photo of the issue. We will cover the return shipping costs for defective items or send a free replacement immediately.

5. Non-Returnable Items

  • Custom or personalized items made to your specifications.
  • Used items. If an item is returned showing signs of use (e.g., daily wear and tear, or screen protectors with the adhesive removed), we reserve the right to reject the return or deduct an amount reflecting the diminished value from your refund.

6. Lost, Stolen, or "Delivered" Packages

We bear the risk of the goods until they reach you. Once the postal or courier service marks a package as "Delivered," CASE·BOB is no longer responsible for theft or loss occurring at your delivery location. We do not provide refunds or replacements for items reported missing after the carrier has confirmed delivery.

7. Refused Deliveries

If a parcel is returned to us because you refused the delivery or failed to pick it up from a collection point, we will issue a refund minus the actual return shipping charges incurred by our warehouse.

5. Warranty Claims (After 100 Days)

We stand by the quality of our products. CASE·BOB offers a 12-Month Limited Warranty on all phone cases covering manufacturing defects, such as abnormal print peeling or hardware failures (e.g., detached MagSafe rings).

What is NOT covered:

  • Normal wear and tear (scratches, scuffs, or fading from daily use).
  • Impact damage (if the case cracks or breaks from a drop, it did its job by absorbing the impact to protect your phone).
  • Natural yellowing of clear TPU materials over time (this is unavoidable with all clear cases due to UV exposure and skin oils).

How to claim: Contact support with your order number and a clear photo of the defect. Approved warranty claims are eligible for a free replacement of the same item. Refunds are not issued for warranty claims.

8. Legal, Statutory Rights & Jurisdiction

  • Company Information: Casebob Sweden, Fjällbo Park 23B, 415 74 Göteborg, Sweden. Org: 790713-4931 | VAT: SE790713493101.
  • EU Right of Withdrawal: Under EU law, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving a reason. To exercise this right, you must inform us and send the goods back within 14 days of your notification. We will refund all payments received, including standard outbound delivery costs, within 14 days of being informed, provided we have received the goods back or proof of return.
  • Jurisdiction & Disputes: This policy and all purchases are governed by the laws of Sweden. Any disputes shall be settled in Swedish courts or through the Swedish National Board for Consumer Disputes (ARN). However, if you are a consumer residing in another EU member state or an international jurisdiction, this does not deprive you of the mandatory consumer protection rights granted by your country of residence. EU consumers may also use the European Commission’s ODR platform.