Global Terms of Service

The terms and conditions governing your use of the CASE·BOB store, made-to-order purchases, product standards, warranties, and legal protections.

• Made to Order (2-Hour Edit Window): Every product is made fresh to order within 1–2 business days. Address or phone model changes must be submitted within 2 hours of checkout.
• 100-Day Returns & 12-Month Warranty: Return any unused item in its original packaging within 100 days, and enjoy a full 1-year warranty on print quality, fit, and seams.
• Device Protection Notice: Our cases are built to help protect against everyday drops, but no case can guarantee 100% immunity against phone or screen damage. Coverage applies strictly to the CASE·BOB accessory itself.

Overview & Who We Are

This website and online store are operated by Casebob Sweden ("CASE·BOB", "we", "us", or "our"). By visiting our website, logging into your customer account at account.casebob.com, or placing an order with us, you agree to be bound by these Global Terms of Service ("Terms") as well as our Refund & Warranty Policy, Shipping Policy, and Privacy Policy.

Eligibility & Personal Use: By placing an order, you confirm that you are at least 18 years old (or at least 16 years old ordering with the permission of a parent or legal guardian) and that you are purchasing products for personal consumer use rather than unauthorized commercial resale.

Made-to-Order Production & Order Changes

Every CASE·BOB product is made fresh to order for the specific device model, case type, and design you select at checkout:

• Order Confirmation: When you complete checkout, you will receive an instant email confirmation with your order details. Please check your selected device model and shipping address right away.
• 2-Hour Production Lock: Because items are made to order within 1–2 business days, orders automatically enter production 2 hours (120 minutes) after checkout. Any request to change your phone model, case type, shipping address, or cancel your order must be submitted within this 2-hour window via our Contact Us page.
• Order Verification: We reserve the right to refuse or cancel any order flagged for suspected payment fraud, unauthorized reseller activity, or obvious pricing errors, in which case a full refund will be issued immediately.

What to Expect from Your Product (Non-Defect Standards)

All CASE·BOB products are made using high-definition heat-fused printing. By placing an order, you acknowledge the following normal product characteristics, which are part of how our products are built and do not constitute manufacturing defects:

• A. Smooth 2D Print Surface vs. 3D Visual Artwork: Many designs in our catalog feature realistic 3D visual effects—such as brushed metal, carbon fiber, leather grain, knitted patterns, stickers, or raised textures. All artwork is printed as a completely flat, smooth 2D surface fused into the shell so it slides easily into your pocket and never peels off. Our cases do not have physical 3D texture or raised relief.
• B. Screen Colors vs. Physical Print: Phone and computer screens (OLED/LCD) shine light from behind, making bright and neon colors glow on screen. A physical case reflects normal room light, and a Matte finish naturally softens contrast slightly compared to a Glossy finish. A 5–12% difference in shade or brightness between your screen and the printed case is normal.
• C. Two-Piece Tough Construction & Sealed Magnets: Our Tough and Tough 2.0 phone cases are intentionally built as two separate pieces—a flexible shock-absorbing inner TPU liner and a hard printed polycarbonate outer shell—that snap together around your phone. On magnetic models, the N52 magnet ring is permanently sealed inside the case wall.
• D. 100+ Device Models & Camera Cutouts: You are responsible for checking your exact device model name in your device settings (e.g., Settings > General > About on iPhone, or Settings > About Phone on Android) before ordering. Because we support over 100 different device models with varying camera sizes and button positions, artwork is scaled to fit your chosen model. Phones, laptops, and earbuds shown in product photos are for illustration only and are never included.

Prices, Bundle Discounts, Taxes & Secure Checkout

• Prices & Currencies: All prices are shown in your selected currency at checkout. We reserve the right to update product prices or promotional offers at any time before an order is placed.
• Taxes, VAT & Customs: Orders shipped to the United States, United Kingdom, European Union, and Australia are routed through regional logistics networks with applicable taxes/VAT handled at checkout—meaning no surprise customs duties upon delivery. For orders shipped to countries outside these regions, local import taxes or customs duties may occasionally be charged by local authorities and are the responsibility of the recipient.
• Bundle Kits (Save 25%) & Free Shipping Offers: When you purchase a discounted Bundle Kit (such as a Case + Screen Protector, Case + Wrist Strap, or Case + Water Bottle) or qualify for Free Shipping, the discount is tied to the combined purchase. If you later return only one part of a bundle for a refund, the refund amount will be adjusted to reflect the standard single-item price of the item(s) you kept.
• Secure Payment Processing: Payments are charged at checkout and processed via Level 1 PCI-DSS certified payment providers (including Visa, Mastercard, American Express, Apple Pay, Shop Pay, PayPal, and Klarna where available). CASE·BOB never has access to or stores your full payment card number.

Production Time, Tracked Delivery & Carrier Scans

Every order is made in 1–2 business days and shipped with a tracking link sent to your email. Typical transit times after dispatch are 2–5 business days (US & UK), 3–7 business days (EU & Canada), 3–6 business days (Australia), and 5–12 business days (Rest of World). Delivery timeframes are estimates and not guaranteed dates.

• 48-Hour Rule for "Delivered" Scans: Once the postal carrier scans your parcel as "Delivered", delivery is legally complete. Because local mail carriers frequently scan packages as "Delivered" 24 to 48 hours early at the local sorting depot before placing them in your mailbox, please check with neighbors/reception and allow 48 hours before reporting a missing parcel. CASE·BOB is not liable for packages stolen after carrier-confirmed delivery.
• Incorrect Addresses & Uncollected Packages: You are responsible for entering a complete and accurate shipping address (including apartment number) at checkout. If a package is returned to sender due to an incomplete address, refused delivery, or failure to collect it from a pickup point in time, the customer is responsible for reshipping fees (or return shipping and handling costs if refunded). Read our full Shipping & Delivery Policy.

100-Day Returns, Wrong Model Exchanges & EU Rights

• 100-Day Voluntary Return Window: You may return any brand-new, unused product in its original packaging within 100 calendar days of delivery. Tempered glass screen protectors and camera lens shields cannot be returned once the protective adhesive film has been peeled.
• Paperless Online Registration (14-Day Ship Rule): All returns must be registered online first at account.casebob.com. Once approved, you have strictly 14 calendar days to ship the item using a tracked carrier and provide the tracking number. Tracked return postage is paid by the customer, and original outbound shipping fees are non-refundable.
• Wrong Phone Model Ordered by Mistake: Selecting the wrong device size at checkout is not a manufacturing defect. If your order has already arrived, log in at account.casebob.com or contact our support team via our Contact Us page for easy model exchange options.
• 14-Day EU Statutory Right of Withdrawal (Ångerrätt): Consumers in the European Union have a statutory 14-day right to withdraw from a purchase under EU Directive 2011/83/EU and the Swedish Distance Contracts Act (Lag om distansavtal). See full details in our Refund, Exchange & Warranty Policy.

12-Month Limited Warranty & How to Claim

Every CASE·BOB product is backed by our 12-Month Limited Warranty from the date of delivery covering manufacturing defects under normal daily use:

• What Is Covered: (1) Abnormal peeling, flaking, or premature fading of the heat-fused print; (2) The case frame or flexible inner liner warping, stretching out, or losing its snug fit; and (3) Side buttons, camera bezel edges, or port cutouts splitting during normal everyday handling without drop impact. Items damaged in shipping must be reported within 7 calendar days of delivery.
• How to Submit a Claim (2-Step Process): First, submit a warranty request with your order number through our Contact Us page or at account.casebob.com (no photo upload is needed on the website). Second, when our support team replies to your email, simply reply directly to that email and attach clear photos showing the issue.
• Exclusive Remedy: Approved warranty claims receive a one-time free replacement unit of the exact same model and design shipped to you at zero cost. Cash refunds are not issued for warranty claims.
• What Is Not Covered: Cracks or scuffs resulting from hard drops onto concrete or asphalt (where the case absorbed the impact energy to help protect your phone), everyday cosmetic scratches from keys or coins, exposure to harsh chemicals/alcohol/sunscreen, natural UV aging of clear TPU edges, and the non-defect standards listed in Section 03.

Important Device Disclaimer & Maximum Liability Cap

A. No Guarantee Against Device Damage: CASE·BOB protective cases, screen protectors, laptop shells, and accessories are designed to help reduce the risk of damage from everyday drops, bumps, and scratches. However, no protective case, screen shield, or accessory can guarantee 100% protection against device or screen damage in every fall, impact, or accident. You use our products at your own risk.

B. Exclusion of Device & Consequential Damages: To the fullest extent permitted by applicable law, neither CASE·BOB, Casebob Sweden, nor its owner or partners shall under any circumstances be liable for any indirect, incidental, special, punitive, or consequential damages of any kind—including, without limitation, cracked screens, damaged smartphones, laptops, tablets, earbuds, water damage, loss of data, loss of use, or personal property damage—even if advised of the possibility of such damages.

C. Strict Maximum Liability Cap: In all events and under any legal theory (whether in contract, warranty, tort, or otherwise), CASE·BOB's total maximum aggregate liability to you shall be strictly limited to the exact purchase price you actually paid for the specific CASE·BOB product giving rise to the claim.

Intellectual Property & Device Compatibility Notice

CASE·BOB Copyright: All original artwork, case designs, graphics, photography, text, logos, and website code on this store are the exclusive intellectual property of Casebob Sweden and are protected by international copyright laws. Copying, scraping, reproducing, reselling, or using our artwork or images for commercial purposes or AI training without written permission is strictly prohibited.

Third-Party Trademarks (Nominative Fair Use): CASE·BOB is an independent brand and is not affiliated with, sponsored by, authorized by, or endorsed by Apple Inc., Samsung Electronics Co., Ltd., Google LLC, or the Wireless Power Consortium. Any mention of third-party device names (such as iPhone, MacBook, AirPods, MagSafe, Samsung Galaxy, Google Pixel, or Qi/Qi2) is strictly lawful Nominative / Descriptive Fair Use under the US Lanham Act (15 U.S.C. § 1115(b)(4)), EU Directive (EU) 2015/2436 Article 14(1)(c), and the Swedish Trademark Act (Varumärkeslagen 2010:1877) to indicate which device model an accessory fits.

Governing Law, Exclusive Court & Class Action Waiver

A. Governing Law & Exclusive Court: These Terms, your use of our website, and all purchases shall be governed by and construed in accordance with the laws of Sweden (excluding the UN Convention on Contracts for the International Sale of Goods, CISG). Any legal claim, controversy, or dispute shall be settled exclusively by the District Court of Gothenburg (Göteborgs tingsrätt), Sweden, except where mandatory consumer protection laws in your country of residence require otherwise.

B. Individual Disputes Only (Class Action Waiver): To the fullest extent permitted by law, you agree that any dispute or claim arising out of or relating to these Terms or any CASE·BOB product shall be resolved strictly on an individual basis. You expressly waive any right to bring, join, or participate in any class action, collective action, consolidated proceeding, or representative lawsuit against CASE·BOB or Casebob Sweden.

C. EU Consumer Dispute Resolution (ARN): We always work to resolve any customer issue quickly and directly via our support desk. In the event of an unresolved consumer dispute under Swedish or EU consumer law, consumers may refer the matter to the Swedish National Board for Consumer Disputes: Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden (www.arn.se).

D. Severability & Force Majeure: If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect. CASE·BOB shall not be liable for any delay or failure to perform caused by events beyond our reasonable control (including natural disasters, strikes, carrier disruptions, or power/network outages).