WARRANTY, EXCHANGES & RETURNS
Engineered hardware backed by an active 12-Month Warranty, 100-Day Voluntary Returns, and a digital Smart Exchange protocol to eliminate international shipping friction.
If your case ever experiences a manufacturing defect during normal daily use—such as abnormal print peeling, a warped or loose fit, or a split button or port seam—we will send you a brand-new replacement free of charge.
PERMANENT HEAT-FUSED PRINT
We never use surface stickers or thin ink coatings that rub off in your pocket. Because your design is fused directly into the smooth case surface using heat, your 12-month warranty covers any abnormal print peeling, flaking, or premature fading.
SNUG FIT & SHAPE RETENTION
Every case is made to order for your exact device model. If the case frame or flexible inner liner ever warps, stretches out, or loses its snug grip around your phone during normal daily use, we replace it for free.
BUTTONS, CUTOUTS & SEAMS
From responsive side button covers to the raised camera rim and charging port cutout, your case is covered against molding seam splits or button defects during normal everyday handling.
SUBMIT YOUR REQUEST FIRST
Start by sending a quick request with your order number through our Contact Us page or inside your account at account.casebob.com. You do not need to upload any photos on the website.
REPLY TO OUR EMAIL WITH A PHOTO
Our support team will reply to your request by email. Simply reply directly to our email and attach a clear photo showing the issue on your case (plus the package label if it arrived damaged).
FREE REPLACEMENT SENT
Once we verify your photo, we immediately put a brand-new replacement case of the same model and design into production and ship it to your door with tracked delivery at zero cost to you.
WHAT WE REPLACE FOR FREE
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Heat-Fused Print Quality: Abnormal peeling, flaking, or premature fading of the printed artwork during normal daily use.
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Fit & Shape Retention: The case frame or flexible inner liner warping, stretching out, or losing its snug fit around your device under normal use.
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Buttons, Cutouts & Seams: Side button covers, raised camera bezel edges, or charging port cutouts splitting or failing during normal everyday handling (without drop impact).
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Out-of-Box Fit Defects: Any manufacturing flaw or incorrect model sent compared to your order confirmation.
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Damaged in Transit: Any item that arrives cracked or damaged from shipping (notify us within 7 days of delivery).
WHAT IS NOT COVERED
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Hard Drop Impact (Case Did Its Job): If your case cracks or scuffs after a hard drop onto concrete or asphalt, the case absorbed the impact energy to help protect your phone—just like a bike helmet.
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Everyday Cosmetic Scratches: Normal surface scuffs from keys, coins, rough tables, or exposure to harsh chemicals, solvents, makeup, or sunscreen.
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Natural Clear Bumper Aging: Gradual UV tinting or slight color changes on flexible clear TPU edges after months of sunlight and hand contact.
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2D Smooth Print & Screen Color Differences: Smooth 2D surface prints (including 3D-style artwork), normal 5–12% screen-to-print color variations, and two-piece Tough construction (see visual guide below).
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Ordered the Wrong Phone Model: Selecting the wrong device size at checkout is not a defect—see our easy model exchange options below.
3D-STYLE ARTWORK ON A SMOOTH 2D SURFACE
Many of our designs feature realistic 3D visual effects—such as brushed metal, carbon fiber, leather grain, knitted patterns, stickers, or raised textures. All artwork is printed as a completely flat, smooth 2D surface fused into the case so it slides smoothly in and out of your pocket and never snags or peels.
SCREEN COLORS VS. REAL-LIFE PRINT
Phone and computer screens (OLED/LCD) shine light from behind, making bright and neon colors glow on screen. A physical case reflects normal room light, and a Matte finish naturally softens contrast slightly compared to a Glossy finish.
TWO-PIECE TOUGH CASES & SEALED MAGNETS
Our Tough and Tough 2.0 cases are intentionally built as two separate pieces: a flexible shock-absorbing inner TPU liner and a hard outer polycarbonate shell that snap together around your phone. On magnetic models, the magnet ring is sealed inside the case wall so it stays permanently locked in place.
LIVE MODEL PREVIEWS & SIZE CHECK
When you select your device model in our store, the product images automatically update to show the exact camera opening and proportions for your phone. Because models like standard, Plus, Pro, and Pro Max have different sizes, always verify your exact model name in your phone's settings before ordering.
READY TO START A WARRANTY CLAIM?
Step 1: Send us a request with your order number via our Contact Us page or your Customer Account Portal. Step 2: When our team emails you back, reply to that email with a photo of the issue.
NEED A MODEL SWAP OR STANDARD RETURN?
Accidentally ordered the wrong phone size (like iPhone Pro instead of Pro Max), or want to return an unused case within 100 days? Visit our Returns & Exchanges page or read our full Refund & Warranty Policy.